Operations Implementation Business Analyst

About this role

Job Description: This role is responsible for managing and executing the implementation of operational processes, systems, and client solutions while supporting new client onboarding, system conversions, and product implementations. This role bridges business, operations, and technology to ensure smooth onboarding of new blocks of business, carriers, and product expansions. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments such as Operations, IT, Risk & Compliance, Finance, and Client stakeholders to deliver accurate and timely implementation outcomes and ensure seamless onboarding, data integration, and process optimization for new and existing clients.

Responsibilities: Key Responsibilities:

- Project Planning
- Develop and maintain detailed project plans, timelines, and documentation.
- Identify project dependencies and critical paths to ensure successful delivery.
- Escalate issues and risks proactively and recommend mitigation strategies.
- Client Onboarding & Operational Readiness
- Create end-to-end implementation of operating guidelines, process documentation/SOPs and workflows.
- Assist in training materials and knowledge transfer sessions for business users.
- Coordinate with internal teams (Product, Technology, Compliance, Client Services) to ensure timely and accurate delivery.
- Ensure operational readiness for call center, processing teams, finance and accounting and compliance teams for day 1 processing and throughout the hypercare stage.
- Conduct post-implementation reviews to assess success and identify areas for improvement.
- Process & Data Analysis
- Document and validate business requirements for client onboarding, conversions, and new product launches.
- Analyze legacy data sets and field mappings to inform system design and configuration.
- Validate account data and reconcile discrepancies across platforms.
- Assist in the developme...