Senior Manager, Strategic Merchant Operations

About this role

About the Role


Uber Delivery is revolutionizing instant delivery and making dining or shopping effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working with US & Canada Delivery means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.


As the leader of the Strategic Merchant Operations team, you will have the unique opportunity to develop and scale our delivery platform across the US & Canada. Building a phenomenal experience for our largest merchants, and enabling them to increase their revenue on our platform through seamless operations and strategic and technical account management, is a critical component for growing the Uber Eats business. You will balance your time between providing bespoke support for our largest brands - McDonalds, Domino's, Starbucks, Chick-Fil-A, Chipotle, etc - and scaled support across all the dimensions of the Uber Eats marketplace for other strategic merchants.


If you have that mix of operational prowess to get excellent work done, sound stakeholder leadership skills that empower you to interact with high level partners both internally and externally (e.g. with merchant corporate teams and major franchisors), the collaboration skills needed to bring out the best from our service, and the innovation and creative thinking that's required to develop creative solutions at scale, we want to be in touch.


This is the ideal role for someone who has experience building out complex processes, who's passionate about tinkering and iterating to obtain operational excellence and 'Uber' quality throughout the customer's experience. This role is all about building the best experience for strategic merchants on the Uber Eats platform: the ideal candidate will relentlessly think about how to grow our strategic merchants, drive their (and Uber's...