Business Operations Analyst (m/f/d)

About this role

#### Build a better world with data

Synology’s Business Operations team is expanding. The team is responsible for process and system changes across Sales & Marketing in Europe. This newly created role is designed for someone who thrives at the intersection of process improvement and systems thinking.

#### Your mission

The majority of your time (~70%) will be focused on operational and project management work, with the remaining focus (~30%) applied to technical implementation and systems support.

• Own end-to-end project coordination for process & system improvements.
• Analyse, gather, and document requirements before any tool selection or system change is initiated.
• Create and maintain process documentation, SOPs, and operational guides.
• Facilitate cross-team alignment and ensure projects don't stall.
• Support tool integrations between Sales & Marketing platforms (e.g. CRM, marketing automation, reporting tools, project management tools).
• Liaise with technical stakeholders and translate business needs into system requirements.

#### Your profile

You have a curiosity for how things work and a drive to make them better.

Must-Have:

• Bachelor's degree or higher
• 1-2 years of relevant experience in a project management role, business operations role or tech industry
• Strong project management skills with an analytical and detail-oriented mindset.
• Ability to communicate timelines, challenges, and deliverables clearly and concisely.
• A genuine curiosity about how the business operates and an ability to independently pick up unfamiliar business processes and tools.
• Basic technical aptitude to configure integrations and understand APIs conceptually.
• Fluent in English; an additional European language or Chinese Mandarin is a plus.

Nice-to-Have:

• Experience in a Sales or Marketing operations context.
• Familiarity with common sales and marketing tools such as SAP, Salesforce, HubSpot, Power BI or similar.
• Experien...