Business Systems Analyst

About this role

Location: Remote
Work Type: Full Time Regular
Job No: 504759
Categories: Project Management/Business Analyst
Application Closes: Open Until Filled

2026-04-21

Are you a problem-solver with a passion for optimizing business processes and driving meaningful change? As a Business Systems Analyst, you’ll play a critical role in supporting and enhancing our Dental platforms, ensuring smooth operations for our business.

WHAT WE CAN OFFER YOU:

- Estimated Salary (Levels have variable responsibilities and qualifications):
- Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity.
- Business Systems Analyst II: $58,800 - $68,000, plus annual bonus opportunity.
- Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide day-to-day production support for Dental applications, including troubleshooting and resolving system issues.
• Work with IS, vendors, and business users to ensure timely resolution of system incidents.
• Document recurring system issues then identify and implement long-term resolutions.
• Provide training and guidance to end-users on system functionalities and best practices.
• Track and analyze production support trends, identifying patterns and areas for improvement to reduce recurring incidents.

WHAT YOU’LL BRING:

• 2–3 years of experience working with the Skygen Enterprise application and other Group Dental systems, with prior experience and/or the ability to troubleshoot issues, analyze root causes, and provide timely resolutions to support business operations.
• Dental or other type of Insurance Claims/Service handling experience.
• Pri...