Night Operations Manager

About this role

Additional Information
Job Number26062423
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton New York Central Park, 50 Central Park S, New York, New York, United States, 10019
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $73,000 - $94,000 annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Verifies that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and verifies compliance with all Guidelines to Operations.

• Verifies supervisors maintain adequate levels of department supplies.

• Verifies all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Verifies employees are working in a safe environment.

• Manages all period-end inventories.

• Directs, monitors, and assists all overnight staff.

• Verifies guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and...