Manager, Technical Security Operations

About this role

JOB TITLE: Manager, Technical Security Operations


DEPARTMENT: Protection Services


REPORTS TO: Director, Protection Services

CLASSIFICATION: Full-Time, Exempt


REMOTE WORK ELIGIBILITY: Occasional


GENERAL SUMMARY


Under the guidance of the Director, Protection Services the Manager, Technical Security Operations is responsible for overseeing all aspects of the technical security operations of the Protection Services department, including selection, installation, upgrade, and integration of comprehensive security and life safety systems, as well as the around-the-clock operation of the Integrated Operations Center.


ESSENTIAL FUNCTIONS

• Plan, lead, and manage all aspects of the museum’s technical security and life safety functions, including security cameras, access control, asset protection and control, intrusion detection, employee identification, visitor management, fire detection and suppression, two-way radio, records management, and related systems in coordination with the Director of Protection Services.
• Plan and execute comprehensive security systems projects involving multiple departments across the museum and security systems vendors.
• Lead and oversee the efficient operation of the Integrated Operations Center, a 24-hour operations and intelligence center, including the production and dissemination of timely intelligence that may impact the operations of the museum.
• Coordinate with other operational departments to provide maximum operational support through the Integrated Operations Center.
• Develop, update, and administer a comprehensive training program for staff assigned to the Integrated Operations Center.
• Develop, update, and reinforce policy, procedure, and protocols for the efficient operation of the Integrated Operations Center.
• Work closely with Information Technology department to ensure compliance and integration of all security systems and technologies.
• Liaise with public ...