Manager, Technical Operations

About this role

*CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including CrisisAlert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.*

Purpose

As the Manager, Technical Operations at CENTEGIX, you will drive a seamless hardware provisioning, configuration, and deployment experience. You will lead the Technical Operations Team, empowering our customers, on-site Field Engineers, and installation partners to ensure successful, efficient deployments, ultimately contributing to a world-class customer onboarding experience.

Position Responsibilities

• **Team Leadership & Performance Management**: Supervise, mentor, and develop a team of Technical Operations Engineers and Mapping Specialists. Assign work, set clear performance goals, and monitor departmental KPIs. Oversee product and tools training, fostering a culture of accountability and continuous development.
• **Operational Strategy & Workflow Efficiency**: Build and implement the strategic framework for the Technical Operations team to ensure long-term scalability. Identify and resolve bottlenecks in provisioning, mapping, and scheduling workflows to improve the timeline from order acceptance to on-site deployment.
• **Service Provisioning**: Oversee provisioning of the hardware and software components of the CENTEGIX Safety Platform, including CrisisAlert™, Safety Blueprint, and Visitor Management solutions. Ensure core equipment is installed and certified efficiently to allow successful on-site installations.
• **Technical Support**: Serve as the primary technical escalation point for internal Field E...