Sales Operations Manager

About this role

## About Doctronic

Doctronic is the #1 AI doctor. Our AI is free, anonymous and HIPAA-compliant, and it has delivered over 30 million consults to date. In December 2025 we became the first and only AI legally authorized to practice medicine, renewing prescriptions autonomously under Utah's AI Learning Lab, and the first AI ever granted medical malpractice insurance. We are live in all 50 states and DC with AI and human physicians available 24/7, and we have raised $65M through our Series B from Abstract, Lightspeed, Union Square Ventures and others.

We are now building the enterprise organization that takes this to health plans, health systems and the wider healthcare ecosystem. This role is the operational backbone of that team.

## The Role

Your job is to take everything off our sellers that is not selling.

Right now our enterprise deals slow down in the same place every time: contracting. Diligence questionnaires, security reviews, statements of work, redlines and procurement follow-through all land on people whose time is better spent in front of partners. You will own that layer, and the single number you are graded on is days in contracting, trending down.

You will be the first dedicated operations hire on the enterprise team, reporting to the Chief Business Officer. There is no playbook to inherit, which is the appeal of the job if it is the right job for you.

## What You'll Do

• Own the CRM as the single source of truth: stage definitions, exit criteria, hygiene, and the dashboards leadership actually looks at
• Run the deal desk: pricing approval routing, statement of work drafting, SLA templates, and redline tracking across concurrent deals
• Own diligence questionnaires and security questionnaires end to end, coordinating answers from security, compliance, clinical and engineering so a seller never has to chase them
• Drive procurement and legal follow-through on both sides, and escalate the moment a deal goes quiet
• Build and run the weekly pipel...