Manager Service and Operations - Remote

About this role

Symetra is seeking a
Manager
to join our
Benefits Operations Team!
About The Role
In this role, you will lead and develop a team of data exchange analysts within Benefits Operations. You’ll provide strategic direction, drive operational excellence, and foster strong partnerships across internal and external teams.


What You Will Do

• Lead & Develop Your Team

• Provide daily leadership, coaching, and performance management to team.
• Set clear expectations, create development plans, and build bench strength.
• Ensure adherence to compliance standards and oversee training and workflow readiness.

• Drive Operational Execution

• Oversee day-to-day administrative operations, ensuring accuracy, timeliness, and process consistency.
• Identify and implement process improvements to enhance efficiency and quality.
• Establish annual goals, track progress, and deliver performance metrics to leadership.
• Manage pipeline of inventory and overall demand and capacity needs

• Manage Resources & Workflows

• Assess staffing needs and support hiring, onboarding, and training efforts.
• Monitor budgets and maintain expense discipline.
• Prioritize team projects and assign resources to ensure successful delivery.

• Partner Across the Business

• Build strong relationships with internal partners, external administrators, and distribution teams. This includes key benefit platform partners
• Participate in product development initiatives and anticipate impacts to operations.
• Represent Benefits Operations in cross functional meetings and act as a key decision maker.

• Communicate & Represent the Organization

• Deliver presentations to internal and external audiences.
• Travel as needed for training, meetings, or business opportunities.
• Serve as backup to the Director/AVP when required.
• Perform additional duties as assigned.

Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:


*“We're big enoug...