Manager - Security Customer Success

About this role

# About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
• **Continuous professional growth and leadership opportunities.**
• **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
• **World-class facilities and the technology you need to thrive – in our offices or yours.**

# Job Summary

The Manager – Security Customer Success is responsible for the day-to-day management of the Security Customer Success Managers. This sales-oriented team is responsible for the post-sales lifecycle management of their respective Security Enterprise Agreements. This team is focused on onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans. This role involves collaborating with cross-functional teams to deliver a seamless customer experience, analyzing feedback to drive improvements, and maintaining strong relationships with key customers and partners. This person will be responsible for onboarding, training, mentoring, coaching, and ultimately ensuring execution of the Security Customer Success Manager to ensure we provide a value-driven customer experience throughout the lifecycle of their agreements with SHI.

Role Description

• Develop and implement strategies to enhance customer satisfaction and loyalty, ensuring high retention rates.

• Collaborate with cross-functional teams to ensure a seamless customer experience and resolve any issues promptly.

• Analyz...