Manager, Revenue Operations Learning Design and Strategy

About this role

Posting Date
07/30/2026


1991 Industrial Dr, Deland, Florida, 32724-2039, United States of America


Manager, Revenue Operations Learning Design and Strategy
General Purpose of the Job
This role serves as the strategic leader for the Revenue Operations Training Center of Excellence, responsible for establishing enterprise learning standards, instructional design methodologies, measurement frameworks, training technology enablement, and capability development strategies. The position drives consistency and scalability across decentralized training teams by providing governance, consultation, tools, and resources that improve learning effectiveness and business performance.


Essential Duties & Responsibilities
The following duties and responsibilities reflect the expectations of this position but are not intended to be all-inclusive.


Center Of Excellence (CoE) Leadership

• Establish and lead the ROPS Training CoE, creating an organization that consults with and supports lane-specific training teams to drive effectiveness and high performance.
• Design foundational training programs for new teammates focused on essential DaVita and ROPS-specific systems and processes. Provide heavy design support and consultation for urgent lane-specific initiatives, such as comprehensive onboarding re-designs (e.g., IMT, Registration) and complex issue-based learning for tenured teams.
• Establish and maintain enterprise learning standards, development methodologies, and quality assurance frameworks across Revenue Operations.
• Establish and lead the ROPS Learning Community of Practice to promote collaboration, innovation, knowledge sharing, capability development, and adoption of enterprise learning standards.
• Provide expert consultation and coaching to lane-based training teams on instructional design, content development, delivery techniques, and learner assessment.
• Create and manage a curated resource hub with training templates, standa...