Manager, Operations Standards and Performance

About this role

About Jitsu

Jitsu is a last-mile delivery service that allows brands to give their customers a consistent delivery experience all the way to the doorstep. Using a proprietary AI-powered technology platform, Jitsu helps its customers deliver on their promise of affordable, reliable, expedited shipping with a 99+% on-time delivery rate. Logistics teams can now provide a differentiated delivery experience at a competitive cost through successful first delivery attempts, fewer claims, coverage in the markets that matter, and upfront pricing with no hidden surcharges. Jitsu operates in urban areas across the U.S., enabling high-volume shippers to exercise control over their end-to-end delivery network. Learn more at gojitsu.com

# Role Overview

The Manager, Operations Standardization and Performance is a field-facing operational leader. This is a hands-on position for someone who has built operational credibility on the floor and is ready to apply that experience at scale across the organization.

This role focuses on:

• Identifying process waste and implementing practical, durable improvements
• Translating operational standards into clear, usable SOPs
• Supporting site leaders in raising execution consistency across locations
• Contributing to launches with field-level readiness and stabilization support
• Building operational habits that scale

The Manager is expected to spend the majority of their time in the field. That is the role. This individual will develop senior leadership capabilities through the work itself: how they diagnose, how they influence, how they communicate, and how they make site leaders better without owning their operations for them.

# What Success Looks Like

The successful Manager, Operations Standardization and Performance will:

• Establish clear credibility with site leaders through competence, not title
• Develop SOPs and job aids that operators actually use
• Deliver measurable reductions in process variation across th...