Manager of Platform Operations

About this role

Description:

*Reports to*: Vice President of Product Engineering

*Location*: 100% Remote

*Compensation*: $150k – $170k; position is on track to become bonus eligible after first year.

Career Track:
This position is on track to become a Director of Platform Operations or Head of Platform Engineering.

About the Role

We are seeking a Manager of Platform Operations to lead the reliability, operations, and infrastructure strategy for the Evoke platform. This role is responsible for overseeing platform stability, release management processes, and operational excellence across our SaaS environment.

This individual will lead a small but high-impact team responsible for platform reliability, DevOps practices, infrastructure optimization (performance and cost management), security compliance (SOC 2, GovRAMP, etc.), and large-scale data operations.

The role requires a balance of leadership and hands-on technical understanding, with a focus on building scalable systems, improving operational processes, and enabling engineering teams to deliver efficiently and reliably.

You will work closely with Engineering, Product, QA, and Delivery teams to ensure that the platform operates with high availability, strong performance, and alignment with compliance and customer expectations.

What You’ll Do

• Define and enforce platform reliability standards, including uptime, performance, and incident response expectations
• Lead incident management processes, including coordination, communication, and post-incident reviews
• Establish monitoring, alerting, and observability practices across the platform
• Drive continuous improvement of operational processes and system stability

### Release Management and DevOps Oversight

• Oversee release processes, ensuring consistent and reliable deployments across environments
• Partner with engineering teams to improve CI/CD pipelines and deployment workflows
• Ensure proper version control, testing, and ...