Manager of Coding Operations (Remote)

About this role

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Supervisor will manage inventory by overseeing the work of employees, ensuring efficiency, achievement of department goals, and adherence to policies. They will instruct and implement changes. Supervisors will provide support, guidance, feedback, and support professional growth of team members. They will foster a positive work environment while striving for continuous process and performance improvements. Supervisor will conduct monthly one to one meeting, daily huddles, and biweekly team meetings. They will assist members of the team with schedule updates.

The Supervisors will be expected to and collaborate with internal functional areas such as the developers of our PEGA application and our Optum partners.

You'll enjoy the flexibility to work remotely \* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Manages team of 15-18 investigators (professional, non-exempt), including tracking KPI's, metrics, OT, TAT etc., provides feedback to staff on performance, sets work direction, resolves problems, provides guidance to team members when needed and takes necessary steps to address poor performance including corrective action up to termination and provides input to forecasting and planning for their team
• Serves as an operational ex...