Manager IT Operations

About this role

Location: Dallas, US-TX, United States

Category: Information Technology

Job ID: 25259

Permanent

Exyte U.S. Inc. (5001)

## Discover your exciting role

The Regional IT Operations Manager is responsible for ensuring the effective delivery, performance, and operational excellence of Corporate IT services across the assigned region. This role serves as the primary regional liaison between business stakeholders, IT Site Managers, Corporate IT Product and Service Owners, and external service providers to ensure consistent, high-quality IT service delivery.

The position drives operational performance, service quality, transparency, escalation management, and continuous improvement initiatives across the region. In addition, the Regional IT Operations Manager provides functional leadership and coordination for IT Site Managers, while supporting regional IT budgeting, forecasting, cost management, and invoice validation activities.

This role focuses on operational governance and service delivery effectiveness. Ownership of IT products, services, applications, and technical solutions remains with the respective Corporate IT Product Owners, Service Owners, and technical delivery teams.

## Explore your tasks and responsibilities

• Lead regional IT service delivery, ensuring operational excellence, service quality, and customer satisfaction across all sites.
• Provide functional leadership and coordination for IT Site Managers, aligning priorities, reporting, escalations, and operating standards.
• Manage regional IT escalations, major incidents, and recurring service issues, partnering with Corporate IT teams and service providers to drive sustainable resolutions.
• Monitor and report on service performance, risks, capacity constraints, and improvement opportunities through KPI tracking and service reviews.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, user experience, and adoption of Corporate IT standards....