Manager, Implementation & Operations

About this role

# About Protocol Behavioral Health

Our mission is to make cancer care better for patients, providers, and payers — improving outcomes through specialized behavioral health and supportive care, embedded within oncology care teams.

A cancer diagnosis changes everything, not just a patient's physical health, and we exist to make sure their emotional needs are met alongside their treatment, not as an afterthought. We do this by partnering directly with oncology clinics and cancer centers and using the collaborative care model to bring mental health support into the room where cancer care already happens. That means patients get support earlier and more consistently and providers get a partner equipped to handle the mental health care their patients need.

Our team is built by experienced healthcare operators and executives who have built and scaled partnerships across behavioral health, oncology, and value-based care. We're a fast-growing, early-stage company, and every new partnership moves us closer to making specialized behavioral health a standard part of cancer care.

# About the Role

The Manager, Implementation & Operations will serve as the primary point person for new partner implementations, translating partnership structure and market-specific nuances into a clear, executable plan and driving it from kickoff through go-live and into steady-state operations. This role sits at the intersection of external partner management and internal cross-functional execution, working closely with clinical, operations, and technology teams to keep workstreams aligned and launches on track.

Reporting to the Senior Director, Business Operations, this role begins with project management support while learning Protocol's model directly, then transitions to independently owning implementations. The ideal candidate is a structured, proactive executor who thrives in ambiguity and owns outcomes rather than just tasks.

Additionally, this role will be responsible for broa...