Manager, Event Operations

About this role

Description:

JOB SUMMARY

The Event Operations Manager oversees the successful coordination and execution of private events, internal programs, and special events while directly managing the Event Facilitator team. This role supports the Director of Events in day-to-day departmental operations, event logistics, staffing coordination, and operational excellence. Responsibilities include supervising Event Facilitators, coordinating security and gate staff, supporting event sales during high-volume periods, and ensuring all events are executed at the highest level of guest service and operational standards.

This position plays a key role in maintaining the Dallas Arboretum’s reputation for exceptional events, client satisfaction, and property stewardship.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Event Operations & Client Management

• Oversee operational execution of weddings, corporate events, social events, ceremonies, internal functions, flower shows, and garden club events.
• Manage booked events, including detailing, logistics coordination, and internal documentation.
• Ensure exceptional guest relations and consistent adherence to Dallas Arboretum standards and policies.
• Attend major functions as needed to oversee event setup, execution, and event conclusion.
• Conduct final walk-through meetings with clients as requested and communicate all updates to the Director of Events for proper documentation.

Team Leadership & Staffing

• Recruit, hire, train, schedule, and supervise Event Facilitators.
• Coordinate staffing schedules for Event Facilitators, gate guards, and security personnel.
• Conduct ongoing training programs, including Event Facilitator refreshers, golf cart safety, and operational standards training.
• Complete performance evaluations, including 30/60/90-day reviews.
• Maintain and update Event Facilitator training manuals and operational guidelines.

Logistics & Vendor Coordination

• Coordina...