Manager, Deliverability Strategy

About this role

*At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.*
The Manager, Deliverability Strategy ensures day-to-day operational excellence and individual contributor development within the deliverability function while maintaining alignment with Professional Services business objectives. This role focuses on people leadership, individual development, and consistent service delivery execution of strategic initiatives defined by the Global Head. You will serve as the primary people manager for individual contributors while ensuring effective execution of deliverability services that support Professional Services business objectives.


This position emphasizes people development, performance management, and service delivery excellence while building team capabilities necessary for scaling within the broader Professional Services organization.


How You Will Make A Difference
People Leadership & Individual Development

• Provide comprehensive people management including regular coaching, performance feedback, and career development planning
• Conduct formal performance reviews and collaborate with Global Head on promotion recommendations and succession planning
• Lead onboarding programs for new team members, ensuring knowledge transfer, cultural integration, and rapid productivity
• Identify individual development needs and coordinate growth opportunities aligned with business requirements and career aspirations
• Foster collaborative team environment that promotes knowledge sharing, continuo...