Manager, Data Centre Operations

About this role

Make an impact with NTT DATA
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Your day at NTT DATA

The Manager, Data Center Operations provides leadership and oversight for engineering teams supporting provisioning, decommissioning, remediation, and operational services across data center locations. This role partners closely with project teams, customers, vendors, and internal stakeholders to deliver operational excellence, optimize resource utilization, manage financial and billing performance, and ensure the successful execution of data center programs while maintaining service levels and operational compliance.

The role requires travel to various US based locations between 25%-50% of the time.

Key responsibilities:

• Lead and manage geographically distributed engineering teams responsible for data center provisioning, decommissioning, remediation, migration, and operational support activities across multiple sites.
• Drive the successful execution of customer and internal projects, ensuring delivery against scope, schedule, quality, safety, and operational objectives.
• Oversee day-to-day operational performance, resource planning, workforce utilization, and service delivery to meet customer commitments and business targets.
• Establish and maintain effective cross-functional partnerships with project management, engineering, logistics, deployment, operations, supply chain, and customer stakeholders.
• Manage vendor and subcontractor performance, including service quality, compliance, productivity, financial accountability, and contractual obligations.
• Provide leadership during operational incidents and customer escalations, ensuring timely resolution, effective communication, root cause analysis,...