Manager, Agency Operations

About this role

Company Description

The Wonderful Company is a privately held $6 billion company committed to providing high-quality, healthy brands and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

The Manager, Agency Operations serves as the central point of contact for Wonderful Agency’s day-to-day business operations. This role supports the workflows, billing processes, vendor coordination, and operational documentation needed to keep the agency organized and running efficiently. The Manager partners closely with Account Services, Finance, Accounts Payable, IT, and agency leadership to ensure onboarding/offboarding, invoice processing, client billing support, time tracking, vendor setup, asset/license tracking, and office coordination are completed accurately and on time.

This role requires strong organization, attention to detail, follow-through, comfort working with numbers, billing details, and operational data, and the ability to manage multiple recurring workflows in a fast-paced creative agency environment.

This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Serve as the central point of contact for Wonderful Agency business operations, helping ensure day-to-day workflows, documentation, and processes are organized, accurate, and up to date.
• Manage onboarding and offboarding operations for full-time, temporary, and freelance employees, including coordination with IT, hiring managers, and internal agency teams.
• Manage agency invoice and vendor payment workflows, including suppl...