Junior Business Analyst

About this role

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

Job Title: Junior Business Analyst
Job Type: Full-Time
Reports To: Senior Business Analyst

Job Summary

The Junior Business Analyst plays a critical role in bridging operational and sales initiatives and the successful execution of PMO-driven projects. This role ensures that improvement requests are organized into structured projects, tracked to completion, and supported during post-launch “hyper care” to drive smooth adoption. By coordinating across operations, sales, and IT, the associate helps ensure initiatives are delivered efficiently and effectively and that business users receive the support needed after deployment.

This is a highly analytical and strategic role that requires strong research capabilities, cross-functional collaboration, and the ability to translate complex data into clear, impactful recommendations.

Key Responsibilities

1. Project Coordination

• Gather, organize, and document operational and sales requests for process or system improvements.
• Assist in defining the project scope, timelines, and deliverables for new initiatives.
• Support cross-functional project meetings and ensure action items are tracked and completed.

2. Implementation Support

• Assist with the execution of projects, ensuring alignment with operational and sales goals.
• Provide coordination between business stakeholders and IT teams to clarify requirements and resolve issues.
• Track project milestones...