Junior Business Analyst

About this role

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Digital Service Specialist in Los Angeles, CA, US we’re looking for?

Your future role

"Take on a new challenge and apply your digital services expertise in a new cutting-edge field. You’ll work alongside collaborative and results-driven teammates.
You'll play a pivotal role in driving digital transformation projects that empower Operations and Maintenance staff to excel. Day-to-day, you’ll work closely with teams across the business (such as Services Operations, Maintenance, and Corporate IT), ensure compliance with corporate IT and cybersecurity processes, and document stakeholder requirements to meet business needs—and much more."

We’ll look to you for:

• Establishing a digital and innovative way of working for the Services Operations and Maintenance (O&M) Product Line ,
• Improving IT cost variability and efficiency ,
• Managing the operational relationship between Services O&M Product Line and Alstom’s Digital Services (DS) counterparts at the site level ,
• Reducing cybersecurity risk ,
• Ensuring Alstom Digital Services (DS) deliver on service level agreement commitments through enforcement of processes and periodic reviews ,
• Implementing corrective action plans for areas where Digital Services (DS) service delivery is not meeting business expectations ,
• Reviewing detailed root cause analysis (RCA) documents for outages or high-impact incidents and coordinating with business partners to prevent reoccurrence ,
• Acting as the focal point for all Digital Services (DS) matters and correspondence with Alstom Dig...