IT Technical Account Manager

About this role

Description
IT Technical Account Manager


Birmingham, Alabama | DataPerk
Where Technology Meets Client Relationships


For 25 years, DataPerk has helped businesses leverage technology to work smarter, operate securely, and achieve their goals. We are a collaborative, client-focused Managed Service Provider, and we are excited to add an
IT Technical Account Manager
to our Birmingham team. This is a unique role designed to bridge the gap between
sales, technology, and service delivery
.


We need someone who can combine that relationship expertise with a
strong technical understanding of IT and MSP services
. We are looking for someone who can sit across the table from a business owner or executive, understand their goals and challenges, and determine which technology solutions will best support them. The ideal candidate will have a strong IT background
preferably with experience working for an MSP
along with account management, consulting, or other client-facing experience.


In 2026, DataPerk was recognized as a
Top 3 Best Place to Work by the Birmingham Business Journal
, reflecting the collaborative culture we work hard to build.


What You'll Do

• Build trusted relationships with clients and serve as a knowledgeable technology advisor.
• Learn each client's business, goals, technology environment, and challenges.
• Assess client needs and recommend the appropriate DataPerk products and services.
• Maintain a strong working knowledge of DataPerk's managed IT, cybersecurity, cloud, networking, Microsoft 365, and other technology solutions.
• Conduct client meetings, onsite visits, business reviews, and technology presentations.
• Confidently communicate technical concepts and recommendations to business owners, executives, and non-technical decision-makers.
• Partner with Account Managers during discovery, solution development, proposals, and sales opportunities.
• Serve as the technical bridge between Sales, ...