Innovation Operations Manager, Account Integrity & Security

About this role

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

As a Senior Investigator, you are responsible for defining and driving high-impact investigations that strengthen Etsy’s ability to identify, understand, and respond to evolving fraud threats at scale. This role builds on strong investigative foundations, but the scope is broader and more strategic. Rather than only executing within a defined queue or assigned problem space, you’ll help identify the most important risks to the business, shape the investigative approach, and drive cross-functional efforts from problem definition through remediation.

You’ll use insights from complex casework, fraud trends, operational signals, and data analysis to connect patterns across multiple fraud surfaces, size impact, and develop evidence-backed recommendations. From there, you’ll translate findings into improvements across fraud controls, tooling, workflows, model strategy, and risk mitigation approaches in partnership with Product, Engineering, Analytics, and other stakeholders.

You’ll act as a senior subject matter expert for investigations, leading ambiguous and high-stakes work across teams, communicating complex issues clearly to a range of audiences, and helping al...