HVAC Operations Manager

About this role

Position Overview

We are seeking an experienced, organized, and leadership-driven HVAC Operations Manager to oversee day-to-day service, installation, dispatch, and operational activities in our London, Ontario location. This role is responsible for leading field technicians, managing workflow, ensuring high-quality customer service, and maintaining operational efficiency.

Key Responsibilities

• Oversee daily HVAC service and installation operations

• Manage, mentor, and support HVAC technicians and administrative staff

• Maintain and optimize staffing schedules, dispatching, and workload planning

• Oversee inventory, equipment, and fleet management

• Resolve escalated customer issues and support customer service excellence

• Collaborate with management on budgeting, forecasting, and departmental planning

• Develop and implement operational processes and improvements

• Support hiring, onboarding, and performance evaluations

• Maintain accurate records, reports, and compliance documentation

Required Qualifications

• 3+ years of experience in HVAC industry operations, service management, or leadership

• Strong understanding of residential and/or commercial HVAC systems

• Experience managing teams in a service-based environment

• Excellent organizational, leadership, and communication skills

• Ability to manage competing priorities and meet deadlines

• Strong problem-solving, decision-making, and conflict resolution abilities

• Proficiency with scheduling, dispatch, or CRM software

• Valid Driver’s license

Preferred Assets (Optional)

• HVAC trade certification (G2, 313D, 313A, or similar)

• Project management experience

• Experience in estimating, quoting, or job costing

• Training in health & safety (WHMIS, Working at Heights, etc.)