Head of Systems Operations

About this role

About the Team


The Employee Technology Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.


Within ETX, the SysOps team sits at the center of critical internal platforms and operational workflows. The team owns a broad portfolio spanning identity systems, endpoint management, SaaS administration, infrastructure automation, enterprise tooling, and internal technical operations. We partner closely with Security, Engineering, Workplace, Finance, People and other cross-functional teams to ensure internal technology is fast, reliable, and scalable.


We are focused on building modern internal operations through automation, self-service, and AI-enabled workflows that reduce friction and create leverage across the company.


About the Role


We are hiring a Head of System Operations to lead a high-impact technical operations organization. This leader will be responsible for running the SysOps team, creating clarity across a broad remit, improving operational performance, architecture and building the future of how internal systems are delivered in the age of AI.


This role requires a strong operator who can organize complex work, set priorities, drive accountability, and continuously improve how the team functions. You will serve as the connective tissue across multiple technology domains while ensuring the team is focused on the highest-impact work.


You should be equally comfortable leading people, improving operational processes, and engaging deeply with technical systems. The role is ideal for someone who combines technical breadth with strong execution and a builder mindset.


You’ll be responsible for:
Leading and developing a high-performing System Operations team with clear ownership and accountability.


Setting priorities ac...