Head of Operations & Business Development

About this role

About RNS Homes Ltd

• London-based property management company specialising in social and temporary accommodation
• Operate approximately 280 properties across multiple London boroughs
• Work in direct partnership with local councils to provide housing solutions
• Offer landlords guaranteed rent, void-free income, and fully managed tenancies

The Role

• **Senior, hands-on leadership position reporting directly to the Director**
• You will be the central figure running the day-to-day operation of the business
• **Empowered to make real decisions across operations, growth, and team management**
• Bridges the gap between strategic direction and operational delivery
• **Key Responsibilities**
• **Act as the primary point of contact for local authority housing teams across London boroughs**
• **Attend council meetings and proactively strengthen borough partnerships**
• Identify, approach, and onboard new landlords using our guaranteed rent proposition
• **Oversee the full property onboarding process from landlord sign-up to first council placement**
• Manage the day-to-day office team including housing officers, compliance staff, and admin
• **Ensure all team members are meeting targets and following correct procedures**
• Monitor portfolio performance — maintenance, compliance certificates, and property standards
• **Handle escalations professionally from tenants, landlords, councils, and neighbours**
• Provide regular operational updates and reporting to the Director
• **Requirements**
• **Experience in property management, housing, or a related field**
• **Proven experience managing a team or office environment**
• Strong understanding of the social and temporary accommodation sector
• **Confident communicator — written and verbal**
• Ability to build relationships with local authority housing professionals
• **Experience in landlord acquisition or B2B sales is a strong advantage**
• Highly organised with attention to compliance and process
• **Self-motivated and ab...