Head of Strategic Operations (Sr. Manager/Director)

About this role

About Collective:

Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.

Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.

About the role:

The AI in an AI-native financial services firm is only as good as the operation it learns from, and the operation is only as good as the team that designs and tests it. That's Strategic Operations, and as Head of the function you own it.

You'll report to the Head of Member Operations and partner closely with Product Operations (who owns the standards) and Service Operations (who runs the floor). Strategic Operations is the design layer in between: the applied operations research function with the technical muscle to model, prototype, and instrument the operation directly. You'll lead a small, high-leverage team designing the workflows of a self-driving financial back office, at the leading edge of an industry being rebuilt around outcomes rather than tools.

What you'll do:

• Own the design of every Member Operations workflow as a productized funnel: structured inputs, orchestrated execution, automated feedback loops, measurable quality, SLA-bound delivery.
• Own the Operations Intelligence Warehouse, the data layer that makes throughput, quality, variance, and capacity inspectable and decision-ready.
• Impl...