Head of Service Operations (Sr. Manager/Director)
Company: Ｃollective
Location: San Francisco, CA (Remote)
Salary: $190,000 - $250,000 a year
Type: Full-time
Remote: Yes
Posted: 2026-05-01
About this role
About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
About the role:
The companies that win the next decade in financial services won't be the ones with the best bookkeepers or fastest tax preparers. They'll be the ones that proved the production engine.
As Head of Service Operations, you own the line: a financial services operation that runs by design like a manufacturing floor staffed by AI and humans, where bookkeeping and tax preparation move as defined workflows with measurable inputs, outputs, and quality, at volume, every day. You'll run today's operation at full quality and throughput while architecting the shift from volume-based execution to exception-based management, defining what the AI-supervised production floor of an AI-native financial back office actually looks like in practice.
What you'll do:
- Own daily execution of the full Service Operations function (bookkeeping and tax preparation) as a single integrated manufacturing system.
- Manage a team of line managers and senior managers across all production workflows. Set clear performance expectations, run tight operating cadences, and develop hands-on leaders who stay close to the work.
- Drive daily and w...