Growth Customer Success Manager - FAN

About this role

Who is Flock?
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.


We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.


With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.


The Opportunity
The Growth Customer Success Manager for the Flock Advisory Network (FAN) plays a critical role in how Flock drives retention and sustainable growth across its scaled customer segments, including Community Safety, Commercial, and Law Enforcement customers. Operating across a diverse and high-volume customer base, this role requires disciplined judgment, strong prioritization, and signal-driven execution.


This role exists to build and operationalize a new growth motion within scaled Customer Success. The Growth CSM interprets customer and revenue telemetry including usage, engagement, lifecycle timing, and product signals and turns that insight into repeatable retention and expansion-readiness playbooks that can be executed consistently across FAN.


You will operate in a data-rich, high-volume environment where judgment, timing, and clarity matter. Success in this role comes from improving how FAN identifies risk, recognizes real growth readiness, a...