Floating Assistant Community Manager

Responsibilities

The Multi-Site Assistant Community Manager oversees daily operations, leasing, and financial performance across two residential communities. This role involves supporting the Property Manager, maintaining high occupancy, and ensuring consistent service standards for residents.

Requirements

Candidates must have prior onsite multifamily property management experience and proficiency with property management software like Entrata. A high school diploma is required, and the role necessitates reliable transportation for travel between sites.

Skills

• Property management
• Leasing
• Resident relations
• Collections
• Financial reporting
• Multi-site operations
• Entrata
• Microsoft Office Suite
• Fair Housing compliance
• Leadership
• Customer service
• Budgeting
• Conflict resolution
• Administrative processes
• Time management

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Performance-based bonus

About this role

Multi-Site Assistant Community Manager

Kalos Residential | Multi-Site | Avalon Springs & Frontgate

Reports To: Property Manager

Who We Are

Kalos Residential is the in-house property management company for Four Mile Capital, a vertically integrated multifamily owner-operator with nearly 2,700 units across seven states. We exist for one reason: to manage Four Mile Capital’s portfolio exceptionally well. We don’t take on outside properties. Every community we manage is a Four Mile Capital asset, and we treat it that way.

That standard depends on exceptional people who take ownership, operate with urgency, and understand that strong property performance starts with consistent execution.

The Role

The Multi-Site Assistant Community Manager supports the daily operations of Avalon Springs and Frontgate, working closely with the Property Manager and Regional Manager to maintain strong occupancy, improve financial performance, deliver an exceptional resident experience, and ensure operational consistency across both communities.

This role requires someone who can manage competing priorities, work independently, and transition seamlessly between properties. You will oversee leasing activity, renewals, resident relations, collections, administrative processes, and compliance while helping hold onsite teams accountable to established expectations.

You will be expected to understand the performance of both communities, identify opportunities for improvement, and take action without waiting for direction. When the Property Manager is unavailable, you must be prepared to provide leadership and maintain continuity of operations.

This is an opportunity for a highly organized, self-motivated professional who takes pride in doing things right, following through on commitments, and contributing directly to the success of two communities.

What You Own

1. Multi-Site Operations and Accountability

* Support the daily operations of Avalon Springs and Frontgate, ensuring both communities operate consistently and efficiently.
* Maintain a regular presence at both properties based on operational needs, staffing priorities, and business performance.
* Prioritize daily responsibilities across both locations and ensure critical tasks are completed accurately and on time.
* Monitor property performance, identify operational gaps, and communicate concerns and recommended solutions to leadership.
* Step into leadership responsibilities when the Property Manager is unavailable to ensure continuity of operations.
* Maintain organized leasing offices, accurate records, and consistent execution of company policies and procedures.

2. Leasing, Occupancy, and Revenue Performance

* Actively support leasing efforts at both communities, including tours, lead follow-up, application processing, lease execution, and closing.
* Monitor leasing pipelines, traffic, applications, cancellations, upcoming move-ins, and available inventory.
* Work with onsite teams to maintain strong occupancy and achieve established leasing and revenue goals.
* Follow up consistently with prospects and hold the team accountable for timely, effective lead management.
* Review pricing, concessions, and market conditions with property leadership to identify opportunities to improve competitiveness.
* Ensure leases, applications, and supporting documentation are accurately completed and entered into Entrata daily.
* Identify occupancy challenges early and help implement strategies to improve leasing conversion and reduce vacancy loss.

3. Renewals and Resident Retention

* Monitor upcoming lease expirations and ensure renewal offers are delivered, tracked, and followed up on within established timelines.
* Proactively contact residents who provide notice to identify opportunities to retain them.
* Build strong resident relationships through consistent communication, timely follow-up, and professional service.
* Support retention initiatives that encourage renewals and improve resident satisfaction.
* Track renewal performance and identify trends or concerns that may affect occupancy and revenue.
* Ensure resident concerns are addressed promptly and escalated appropriately when necessary.

4. Collections and Financial Operations

* Oversee daily collection efforts and delinquency follow-up across both properties.
* Monitor delinquency reports, identify outstanding balances, and ensure consistent follow-through with residents.
* Support payment arrangements and other collection activities in accordance with company policies, lease requirements, and applicable laws.
* Assist with month-end processes, invoice coding, and other administrative financial responsibilities.
* Review financial and operational reports to identify discrepancies, trends, and opportunities for improvement.
* Work with property leadership to support budget goals, control expenses, and protect net operating income (NOI).
* Ensure invoices, financial documentation, and required reporting are accurate, complete, and submitted by established deadlines.

5. Team Leadership and Cross-Property Support

* Provide day-to-day guidance and support to onsite leasing and administrative team members at both properties.
* Help establish clear expectations for leasing follow-up, renewals, collections, customer service, and administrative responsibilities.
* Partner with Property Managers, Leasing Consultants, and Maintenance Supervisors to resolve operational challenges and maintain service standards.
* Identify training opportunities and help team members strengthen their performance and professional development.
* Communicate staffing needs, performance concerns, and operational challenges to property leadership.
* Foster a professional, accountable, and collaborative culture across both communities.
* Lead by example through reliability, professionalism, organization, and consistent follow-through.

6. Resident Experience and Service Standards

* Maintain a...