Community Manager

Responsibilities

Oversee the apartment community’s business operations, including staff leadership, hiring, training, performance management, budgeting, and financial reporting. Promote resident satisfaction and retention, drive leasing and occupancy strategies, manage eviction procedures, and maintain effective relationships with property owners.

Requirements

Candidates need a bachelor’s degree or 1–2 years of relevant experience, or an equivalent combination, along with at least three years of related multifamily property management experience. Strong leadership, communication, teamwork, and professionalism are required, as is proficiency with Microsoft Office Suite and property management software.

Skills

• Property Management
• Leadership
• Staff Training
• Performance Management
• Budgeting
• Financial Reporting
• Resident Relations
• Customer Service
• Conflict Resolution
• Leasing Strategy
• Market Analysis
• Eviction Procedures
• Owner Relationship Management
• Microsoft Office Suite
• Property Management Software
• Communication

Benefits

• Healthcare Coverage
• Employee Assistance Program
• Mental Health and Wellness Programs
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Accident Insurance
• 401(k) With Company Match
• Professional Development
• Career Growth Opportunities
• Paid Time Off
• Floating Holidays
• Volunteer Days
• Discounted Memberships, Tickets, and Travel

About this role

Overview
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.
Responsibilities
Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Assist in budget preparation and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Education and Experience
Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
3 + years of related multi-family property management experience
Strong leadership and management skills
Team player, professional, and effective communication skills
Proficient in Microsoft Office Suite and property management software
Qualifications
Physical Requirements:
May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
The office is an open setting which may include bright lights, constant noises and distractions
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

About RPM Living

Real Estate · 1,001-5,000 employees · headquartered in Austin, Texas · founded 2002