Field Operations Manager - Field Services & Automation

Responsibilities

The Field Operations Manager leads a team of engineers and specialists to deliver high-quality service outcomes across the Pacific region. This role focuses on workforce planning, customer relationship management, and driving operational excellence through continuous improvement.

Requirements

Candidates must have proven experience leading field-based technical or operational teams and strong people leadership skills. Experience in industrial or process automation verticals such as oil and gas, mining, or building automation is highly regarded.

Skills

• People leadership
• Customer relationship management
• Workforce planning
• Operations management
• Continuous improvement
• Resource allocation
• Performance management
• Safety compliance
• Technical service management
• Scheduling
• Productivity management
• Stakeholder management
• KPI management
• Quality assurance
• Process automation
• OT cybersecurity

Benefits

• Continuous learning opportunities
• Inclusive workplace
• Employee network groups
• Supportive work environment

About this role

THE FUTURE IS WHAT WE MAKE IT. 

Field Operations Manager - Field Service & Automation

Perth, Melbourne, Sydney or Brisbane 

Start your career by making an impact and real connections with some of the most
meaningful challenges around. When you join Honeywell, you become a member of
our performance culture comprised of diverse leaders, thinkers, innovators,
dreamers, and doers who are changing the future. 

Make the Best You.

Working at Honeywell is not just creating incredible things. You will
collaborate with top minds, grow through continuous learning, and thrive in an
environment that rewards and celebrates achievements.

Join Us and Make an Impact.

Join a team where continuous improvement is at the heart of everything we do. 

The Field Operations Manager is responsible for leading a team of Field Service
Engineers and Service Specialists to deliver safe, efficient, and high-quality
service outcomes across Pacific region. an assigned territory. This role
combines people leadership, customer relationship management, workforce
planning, operations leadership performance, and continuous improvement to
ensure exceptional customer outcomes, business growth and Organisational
efficiency.

Key Responsibilities

* Lead, coach and develop Field Service Engineers & Specialists, fostering a
high-performance culture focused on safety, capability development and
operational excellence.
* Drive workforce utilisation, productivity and service delivery performance
through effective resource planning, scheduling and labour management.
* Build and maintain strong customer relationships, managing escalations and
ensuring delivery of contractual and service commitments.
* Monitor and improve operational performance through KPI management,
reporting, quality assurance and customer satisfaction initiatives.
* Champion a strong safety culture by ensuring compliance with health, safety,
quality and regulatory requirements.
* Partner with internal stakeholders to drive continuous improvement, support
business growth and achieve operational and commercial objectives.

Key Skills & Experience

* Proven experience leading field-based service, maintenance, technical or
operational teams.
* Strong people leadership, coaching and performance management skills, with a
track record of building high-performing teams.
* Demonstrated experience in workforce planning, resource allocation,
scheduling, utilisation and productivity management.
* Strong customer relationship and stakeholder management skills, including the
ability to manage complex customer escalations.
* Experience managing operational KPIs, driving continuous improvement and
delivering measurable business outcomes.
* Experience within Industrial/Process Automation verticals like Oil and Gas,
Refining and Petrochemicals, Pulp and Paper, Mining and Metals, Pharma and
life sciences , Process Control and Automation, Building Automation, BMS,
HVAC, Fire, Industrial Security, OT Cybersecurity or related technical
service environments is highly regarded.
* Relevant trade, technical, engineering or management qualifications will be
advantageous.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and
life-saving healthcare sensors to collaborating on every NASA space mission
since the 1950’s, over 100 years of innovation has always been driven by an
investment in our people. Learn more about Honeywell:
youtube.com/watch?v=CG-rmG0eKLk 

Discover More 

Our focus at Honeywell is innovation that drives business, improves the bottom
line and creates solutions for our customers and communities around the world.
There’s a lot for you to discover. Our solutions, our case studies, our
#Futureshapers, and so much more. 

Honeywell is an equal opportunity employer, and we support a diverse workforce.
Qualified applicants will be considered without regard to age, race, creed,
color, national origin, ancestry, marital status, affectional or sexual
orientation, gender identity or expression, disability, nationality, sex,
religion, or veteran status. Aboriginal and Torres Strait Islander peoples are
encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180.
Visit our WORK180 page to learn more about our commitment to creating a
supportive and inclusive workplace for all.
https://work180.com/en-au/for-women/employer/honeywell

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating
Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee
network, we encourage members of the LGBTQ+ community to apply to join our team
of future shapers.

We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran
Employment Supporter, further demonstrating our dedication to diversity, equity,
and inclusion across all communities.

For more information on how we process your information in the job application
process, please refer to honeywell.com/us/en/privacy-statement.

If a disability prevents you from applying for a job through our website, email
accessibility@honeywell.com. No other requests will be acknowledged.

Copyright © 2026 Honeywell International Inc.

Honeywell Technologies is a global, pure-play automation company with a legacy
of innovating to help solve the world’s most mission-critical challenges,
enhancing the quality of life for people and communities around the world. We
serve the building, industrial and process sectors with a broad portfolio of
services, solutions and products, underpinned by our Honeywell Technologies
Accelerator operating system and Honeywell Technologies Forge intelligence
layer. By combining the deep domain expertise of our more than 50,000 employees
with decades of data from our global installed base, we are uniquely positioned
to lead the industrial sector’s transition from automation to autonomy.

About Honeywell

Automation Machinery Manufacturing · 10,001+ employees · headquartered in Charlotte, North Carolina