Field Operations Manager

About this role

Vixxo is seeking a full-time, field-based Market Manager to join our team out of our Dallas, TX office.

Position Summary:

Vixxo is building VixxoCafé — a dedicated, self-perform coffee equipment service business that establishes Vixxo as a national, W2-staffed specialty service provider for the coffee and food service equipment industry. Backed by Vixxo's existing enterprise customer base (including Starbucks, McDonald's, Circle K, and Peet's Coffee), a live OEM partnership with Thermoplan AG, and the VixxoNow technology platform, VixxoCafé is launching its first markets in 2026.

The Market Manager is the critical on-the-ground leader who owns each local market once it is stood up. This is a player-coach role: you manage the local technician team, own technician utilization and SLA performance, and drive local demand growth beyond the enterprise customer base that seeds the market. You are the face of VixxoCafé in your city.

The ideal candidate is an entrepreneurial operator who is equally comfortable turning a wrench alongside the team, managing day-to-day dispatch and SLA performance, and walking into a local restaurant group to close a new service agreement.

Who Will Thrive In This Role:

• **An Entrepreneurial Operator:** You run your market like a business owner – managing cost, utilization, and growth simultaneously, without waiting for someone to hand you a playbook.
• **A Hands-on Leader:** You lead from the front. You know the equipment, you support your techs in the field, and you hold the team accountable to quality and SLA standards.
• **A Local Demand Builder:** You are energized by knocking on doors, building relationships with local operators, and converting inbound leads into recurring service agreements.
• **A Technician's Coach:** You develop people. Your techs improve because of your mentorship, feedback, and commitment to their growth in the trade.
• **A Platinum-First Operator:** You manage your market through VixxoNow – dispatch, t...