Due Diligence Operations Manager

About this role

The Due Diligence Operations Manager is responsible for assisting the Transaction Managers with day-to-day management of Due Diligence projects and staff. The primary responsibilities include the direct oversight of Underwriting and Quality Control employees, production, and reporting of Due Diligence results.


Responsibilities

• Manage a team of Underwriters and Quality Control Analysts; be responsible and accountable for performance management, team performance, positive morale, and feedback/coaching.
• Assist TM in new deal set up process and day-to-day file assignments to team members.
• Collaborate with Transaction Manager and Director of Quality to update project deal guides and job aids on assigned projects as needed
• Provide project or client specific instruction, training, support, and guidance to the project production team where needed
• Collaborate with Director of Quality regarding staff development as it relates to meeting day to day productivity and quality targets
• Monitor each phase of transactions to ensure delivery timelines and monthly SLAs are met
• Communicate to appropriate internal parties if SLAs or deliverables are behind
• Manage availability of staff and project assignment
• Maintain project pipeline, monitor capacity, and manage appropriately
• Provide daily reporting to Transaction Manager and senior leadership on pipeline progress and capacity
• Monitor and track project loan review quality and productivity for individual staff members; ensure performance meets all audit turnaround times on file reviews.
• Perform cursory review of loan data quality prior to submitting to Transaction Manager for client delivery
• Leverage reporting, as needed, to check for data quality accuracy. When data/quality issues are identified, work with team members/production staff to correct data in system and provide feedback to team when trends are identified
• Coordinate and monitor staff for data quality projects as it relates to client repor...