Deployment Manager - Remote with preference given to candidates in the Southeast Region due to project locations

About this role

Key Responsibilities

• Manage day-to-day deployment activities across multiple field projects

in North America.

• Ensure project sites are staffed with qualified technicians and

service partners.

• Collaborate with recruiting and training teams to onboard and upskill

field staff.

• Coordinate closely with project managers and deployment partners to

meet project demands.

• Interview and assess technicians, deploy tiger teams, and manage

resource assignments.

• Provide detailed field activity reporting to senior leadership.

Ideal Candidate Profile

• Bachelor's degree with 6–8 years of relevant experience

(or equivalent combination).

• Strong background in managing large technician teams and

telecom deployments.

• Proven leadership, organizational awareness, and decision-making ability.
• Excellent planning, scheduling, and coordination skills.
• Proficiency in MS Office, Microsoft Project, Zoom, Teams, PowerBI, and

other tools.

• Ability to operate independently while aligning with high-level

department goals.


Scope

• Ensures NA deployment projects are staffed with appropriate

field technicians to execute the scope of work.

• Works with service partners directly to help manage the day-to-day

activities of the technicians.

• Helps identify and work to train incoming resource to Ciena methods

and standards also can guide technicians to online training and


Client bootcamps to advance skill levels.

• Coordinate between internal and external teams to ensure the techs

are properly trained and equipped.

• Can prepare detailed reports on field activity and report to senior leadership.

Profile

• Coordinates franchise PMs and deployment service partners to ensure.

all deployment projects are staffed appropriately every week.

• Interfaces with project management to determine weekly project

start requirements.

• Interfaces with deploym...