Development Product Owner - Mid Level

About this role

Location San Antonio, Texas; Plano, Texas

Job ID

R0119882

Date posted

08/31/2026

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Development Product Owner supporting Contact Center Technology, you will serve as the direct representative of the business on a SAFe Agile team responsible for quality management and coaching applications. You will shape the product roadmap, translate business needs into well-defined features and user stories, prioritize the backlog, and guide solutions from discovery through acceptance and release. Working alongside business owners, subject matter experts, vendors, and technical teams, you will manage dependencies, address delivery challenges, and ensure requirements and decisions are thoroughly vetted, documented, and tracked.

Success in this role requires initiative, strong organization, sound judgment, and the ability to influence stakeholders while navigating competing priorities. Guided by USAA’s values of Service, Loyalty, Honesty, and Integrity, you will keep the member at the center, empower teams, work horizontally, take ownership, act decisively, and accelerate progress that strengthens the contact center experience for the military community and their families.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in ...