Data Operations Engineer IV - iSeries Operations Support (REMOTE)

About this role

Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.


The Opportunity
The
Data Operations Engineer IV
will perform mid-level system support activities for all applications in the iSeries Operations environment. Individuals will work with and provide mentoring for a highly technical, skilled team of iSeries operations engineers to ensure application availability and a high level of performance. The role requires substantial technical expertise in current technologies and continued mastering of new application technologies. Incumbent monitors systems under their control, proactively addressing issues before they become major outages and ensuring all systems operate accurately and efficiently. Incumbent will be required to contribute to support activities and execute lifecycle operations for sustainable and stable applications.


Day in the Life

• Lead the day-to-day direct L2 system support activities of the 365x24x7 iSeries Operations team in production and non-production spread across multiple countries
• Strong experience supporting applications with various technology backgrounds, such as iSeries, RPG, and ETL processing.
• Translate technology details to clients by taking the consultative lead.
• Utilize operating procedures and use process improvement methodologies to identify areas for optimization, automation, and continuous improvement.
• Identify the root cause and permanent fixes for production incidents.
• Strong emphasis on continuous monitoring, setting alerts, and reacting quickly during ...