Customer Success Manager (US)

About this role

Success & Support

• Brooklyn, NY
• Hybrid

Customer Success Manager (US)


Own the relationship with US IP law firms and corporate patent teams, from onboarding to renewal and growth. Hybrid: 3 days a week in our Brooklyn office


About Us
DeepIP
is helping patent agents and attorneys streamline the process of drafting patent applications. This product leverages the latest advances in AI-like foundation models-to accelerate the fundamental steps involved in building these applications. In 2026, we have experienced tremendous growth, and we’re looking for passionate, driven individuals to help us accelerate further and reach new heights.


We are a team of collaborative hustlers, ambitious learners, and ownership champions.
If you're excited about a fast-paced, flexible environment where growth is celebrated and every day brings new possibilities, join us on this exciting journey 🚀.


As we build DeepIP, we are looking for passionate, driven individuals to join us in Paris.


About The Role
As a Customer Success Manager at DeepIP, you will own the relationship with our US clients, IP law firms and corporate patent teams, and help them get the most out of the product. You work closely with our Head of Success, and with Product, Tech, Sales and Marketing.


What you will do

• Own a portfolio of around 30 to 40 key accounts
• Run the full account lifecycle: onboarding, adoption, renewal and expansion
• Be the first point of contact for client users: questions, training sessions, escalations
• Prepare renewals early and spot upsell and cross-sell opportunities
• Bring client feedback to Product and Tech with concrete examples
• Help shape our Customer Success processes and playbooks as the team grows

About You
You are

• Based in New York, with an easy commute to our Brooklyn office
• Driven and energetic: you take ownership and carry topics through to the end
• At ease with senior clients: you listen firs...