Customer Success Manager (Southeast Region)

About this role

This role is only open to residents of AR, FL, GA, KY, MO, NC, OH, SC, TN, VA, and WV.

At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services.

About the Role

We’re looking for a Customer Success Manager who wants real ownership, meaningful impact, and the chance to work alongside a high-performing team that moves fast and executes well.

You’ll own the end-to-end success of your accounts—driving adoption, retention, and expansion across our government customer base. This is a highly strategic role where you’ll partner closely with customers, influence product direction, and directly contribute to company growth.

As we scale, top performers will have opportunities to take on larger accounts, expand into adjacent roles, or grow into leadership.

What You Will Work On

• **Drive Strategic Growth & Partnerships:** Serve as a trusted, high-value advisor to customers. Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities.
• **Own Business Outcomes:** Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles.
• **Enable Adoption & Value:** Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. Translate technical concepts and product updates into clear, practical value for diverse audiences.
• **Manage Success Metrics:*...