Customer Success Manager - Mid-Market

About this role

About Our Client

Our client is a customer intelligence platform that unifies and enriches buying signals with AI and automation, enabling businesses to reach the right people with the right context at the right time. It solves the problem of fragmented tools and unusable intent data by consolidating signals into one platform, allowing teams to track the full customer journey and take action effectively.

Backed by top-tier investors and experienced operators, the organization fosters a fast-paced, collaborative culture that values simplicity, trust, passion, and strong customer focus.

Why this role is needed:

This role centers on being a trusted, customer-focused partner throughout the post-sales lifecycle. The individual will act as a consultant, deeply understanding customers’ businesses to help them maximize platform value and drive positive outcomes.

They will serve as the customer’s internal advocate, collaborating with product, sales, marketing, and education teams to represent the voice of the customer. The position plays a key role in shaping onboarding, adoption, and overall customer experience, with the opportunity to help define Customer Success within the company and directly impact its growth.

How You’ll Contribute:

- Build and Nurture Client Relationships:
Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals.

- Drive Customer ROI:
Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using the platform. Guide customers in realizing the full value of the platform.

- Grow and Defend Revenue:
Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with the platform’s product offerings.

- Strategic Advisory & Enablement:
Act as a product expert and advisor, delivering tailor...