Customer Success Manager

About this role

Job Title: Customer Success Manager (CSM)
Location: Preferably a candidate in Pacific or Hawaii time zones


Department: Customer Success


Reports To: Manager of Customer Success

• Must be flexible and willing to work a Wednesday through Sunday schedule for one week, once per quarter, to provide necessary coverage and support during peak times or as needed.

About The Role
The Customer Success Manager (CSM) with a focus on Technical Support will be the primary point of contact for customers, guiding them through the onboarding process, helping them implement and optimize their usage of our products, and ensuring they achieve maximum value from our solutions. As the main point of contact after the initial sale, you will build and nurture strong relationships with customers, proactively supporting their ongoing needs.


In addition to customer success responsibilities, you will serve as the go-to resource for customers seeking technical assistance. You will provide high-quality, timely, and effective support to resolve technical issues and ensure a seamless customer experience. This will involve troubleshooting product-related problems, offering solutions, and helping customers navigate any technical challenges they may encounter.


The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a deep understanding of our technology and products. You should be comfortable managing both customer relationships and technical support requests, ensuring customer satisfaction and long-term success with our solutions.


Key Responsibilities
Customer Success Management:

• Customer Onboarding & Implementation: Lead the onboarding process for new customers, ensuring smooth implementation and adoption of the product. Guide customers through the setup, configuration, and integration of our solutions to ensure they achieve their business goals.
• Customer Relationship Management: Act as the prima...