Customer Success Manager

About this role

I am currently partnering with an incredibly innovative, fast-growing B2B SaaS provider that is disrupting commercial analytics within the Life Sciences sector.

They are expanding their footprint across Europe and looking for a Customer Success Manager to own enterprise client relationships across the DACH region (the candidate must live in Germany).

What You Will Do

• As the primary point of contact for key accounts, you will ensure enterprise clients derive maximum value and ROI from the platform.
• Drive Adoption: Lead client onboarding, program rollouts, and training workshops.
• Consult on Data: Analyze platform analytics to deliver strategic, actionable insights to executive stakeholders.
• Protect & Grow Revenue: Partner with internal leadership to secure renewals and identify expansion opportunities.
• Voice of Customer: Gather product feedback and collaborate with internal Product and Tech teams to shape the roadmap.

What My Client Looks

• For Location & Language: Based in Germany with full professional fluency in both German and English.
• Domain Expertise: Background in Project Management, Customer Success or Account Management, ideally within SaaS, Pharma, Biotech, or Healthcare.
• Analytical Skills: Comfortable working with data and translating technical analytics into business value.
• Soft Skills: A proactive, startup mindset with the ability to confidently present to corporate stakeholders.

Please apply...