Senior Client Success Manager – Growth & Retention

About this role

About the Role

Elevate Teams is looking for a
Senior Client Success Manager
who knows how to build strong client relationships, solve problems, and turn successful partnerships into long-term retention and account growth.

This is not a reactive customer support role. You’ll own a portfolio of key clients and become a
trusted strategic partner
, understanding their business, anticipating their needs, and helping them get the greatest possible value from their partnership with Elevate Teams.

You’ll lead strategic conversations, navigate challenges, identify opportunities for expansion, and ensure clients consistently see measurable ROI from their Virtual Assistants. Success in this role means
happy clients, strong retention, growing accounts, and relationships that last.

At Elevate Teams, we operate under the
EOS (Entrepreneurial Operating System)
, where clarity, accountability, and ownership guide how we work. Our core values —
Be Great, Good Vibes, Curious, Poised, Defender, Hustle, and Extreme Ownership
— shape how we show up for our clients and each other.

What You'll Own

Client Relationships & Retention

- Own relationships with key clients and serve as their
primary strategic partner
.
- Build trusted relationships by understanding each client's business, goals, challenges, and success metrics.
- Proactively monitor client satisfaction and identify potential risks before they become problems.
- Lead regular strategic check-ins and business reviews focused on results, ROI, and future needs.
- Navigate high-impact client escalations with urgency, professionalism, and a solutions-first mindset.
- Develop strategies that strengthen
client retention and long-term partnership value
.

Client Growth & Expansion

- Identify opportunities to
expand client partnerships
based on business needs, capacity, and goals.
- Lead consultative conversations that uncover opportunities to add additional Virtual Assist...