Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

About this role

#### We're looking for

Join our innovative team at thermondo as a Product Manger (f/m/d and make a significant impact in reducing carbon footprints in private households.

We value proactive problem-solving, innovative technology solutions, and the ability to clearly communicate technical information across departments. If you are a passionate to leverage technology for a sustainable future, thermondo is the place for you.

#### If you enjoy this

• Developing and executing a strategic product roadmap for Customer Care, ensuring that customers receive fast, high-quality resolutions.
• Identifying the right opportunities, testing ideas quickly with AI prototypes and turning validated concepts into useful products.
• Leading a cross-functional team through discovery, prioritisation and delivery.
• Standardising and automating operational processes with the Customer Care leadership team, ensuring that new solutions work in day-to-day operations.
• Measuring the impact of your products through customer satisfaction, user feedback and adoption, as well as resolution times and quality, and continuously improving based on what you learn.

#### And recognise yourself here

• You have at least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales or a related operational environment.
• **Customer Care products:** You have built or improved products, workflows or digital experiences that help customers find answers or resolve issues.
• **CRM systems:** You have hands-on experience with CRM systems. Experience with Salesforce Service Cloud is particularly relevant.
• **AI applications:** You have a strong curiosity about AI and initial practical experience with AI copilots, agents or comparable solutions in a product or operational context.
• **Automation:** You have standardised or automated processes to improve efficiency, quality or consistency.
• **Data-driven product work:** You use metrics, customer feedb...