Customer Success Manager

About this role

About Codes Health
At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.


Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.


Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.


About The Role
Customer Success Manager — (New York, NY)


Full-time | In-person | 3+ years of relevant experience required


As the founding
Customer Success Manager
at Codes Health, you will build and lead the function that ensures our customers experience clarity, speed, and trust in a process that is often opaque and frustrating. This is a highly strategic and hands-on role: you will own customer relationships end-to-end, from onboarding and implementation through renewal and expansion, while simultaneously creating the playbooks, processes, and feedback loops that enable us to scale. Sitting at the intersection of operations, product, and customer outcomes, you will partner closely with operations and engineering to translate real customer needs into product improvements, while acting as a trusted advisor and advocate for our customers’ success.


What you’ll do

• Own onboarding and implementation end-to-end, ensuring every new customer gets to value and usage quickly
• Serve as the primary point of contact and trusted advisor for our customers, building deep relationships with legal, operations, and case teams and becoming their go-to partner
• Drive ongoing account engagement, including regular check-ins, business reviews, and tailored product trainings
• Monitor and manage...