Customer Success Manager

About this role

Almond is a B2B fintech company
transforming cross-border payments by empowering financial institutions and their customers with the best possible FX rates and near-instant settlements across all corridors globally. With Almond technology, institutions can guarantee fast, affordable, and transparent cross-border transactions. Finally.

With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

Role Summary

We are seeking a
Customer Success Manager
to own client onboarding and volume growth. This is not a traditional customer success role — you will own the journey from a qualified client → first transaction → scaled volume.

You’ll operate at the intersection of sales, operations, compliance, and treasury, driving momentum, removing blockers, and ensuring nothing slows down the path to revenue.

Location & Setup

• **Remote**
• **Americas Region**
• **EST Time Zone**

What You’ll Own

• Drive clients to go live quickly and successfully

• Manage onboarding and client activation end-to-end

• Coordinate across compliance, treasury, operations, and product teams

• Maintain momentum and accountability with clients

• Track onboarding progress, risks, and go-live timelines in CRM

What We’re Looking For

• 3–5+ years of experience in customer success, onboarding, or client-facing roles

• Experience in fintech, payments, or financial services preferred

• Strong communicator who can drive urgency and hold clients accountable

• Highly organized, detail-oriented, and execution-focused

• Ability to manage multiple client onboarding processes simultaneously

• Comfortable operating in fast-moving, ambiguous startup environments

Why Join Almond

• Work on innovative global payments technology

• High-visibility r...