Principal Customer Systems Engineer – Data Center Liquid Cooling

About this role

North America | Remote, U.S. | Bay Area Preferred

About the Role

TeraCule is developing advanced liquid cooling solutions for AI servers, high-density racks, and next-generation data center infrastructure.

We are looking for a hands-on technical expert to support North American customers from early technical evaluation through validation, integration, commissioning, and deployment. This is an individual contributor role reporting to the North America Director.

This is not a pure simulation role, and it is not a people-management position. The ideal candidate can work directly with customers, understand real data center liquid cooling systems, review test data, troubleshoot technical issues, and translate field feedback into clear actions for engineering, manufacturing, and suppliers.

The role requires both system-level thinking and practical execution. The right person should be comfortable in customer design reviews, lab testing discussions, field troubleshooting sessions, and technical roadshows.

Key Responsibilities

• Serve as the technical interface for North American customers during evaluation, design-in, validation, and deployment of liquid cooling solutions.

• Support customer discussions involving CDUs, facility water connections, secondary cooling loops, cold plates, manifolds, quick disconnects, hoses, pumps, filters, heat exchangers, and rack-level cooling architecture.

• Identify integration risks before customer design freeze, including pressure drop, flow imbalance, air entrapment, contamination, leakage, coolant compatibility, pump/CDU operating points, and serviceability concerns.

• Review and support customer test plans, validation procedures, commissioning requirements, and acceptance criteria.

• Analyze lab and customer data, including flow rate, pressure drop, temperature, coolant condition, pump curves, CDU operating conditions, and cold plate thermal performance.

• Support technical roadshows, design reviews, and custom...