Community Manager

Responsibilities

The Community Manager oversees daily property management activities, including lease enforcement, financial budgeting, and tenant relations across multiple locations. They are also responsible for supervising staff, managing maintenance performance, and ensuring compliance with HUD and agency regulations.

Requirements

Candidates must have a minimum of two years of property management experience and proficiency in Microsoft Office. A valid driver's license is required, and the successful applicant must complete required certification training within one year of hire.

Skills

• Property Management
• Lease Enforcement
• Budgeting
• Financial Performance Monitoring
• Tenant Relations
• Staff Supervision
• Performance Management
• Work Order Systems
• Compliance Monitoring
• Microsoft Office
• Conflict Resolution
• Inspection Management
• Rent Collection
• Recertification
• Facility Maintenance

About this role

Description
FLSA Classification: Non-Exempt

Reports to: Director of Property Compliance

Job Summary:
The Community Manager is directly responsible for the management of assigned properties and may provide supervision to the Assistant Community Manager and maintenance staff.

This role will serve multiple properties across a few different BTR locations.

Essential functions:
Supervise, direct, and manage the day-to-day property management activities of the assigned Affordable Housing AMP/properties
Responsible for lease enforcement including counseling, written correspondence, eviction filing and representing the East Baton Rouge Parish Housing Authority (EBRPHA) in court processes
Investigates tenant complaints and resolves tenant issues
Assist in the development of annual operating budget for assigned AMP, monitor property financial performance, manage AMP expenditures, monitor variances and reviews invoices submitted by contracted service providers
Performs tenant accounting by authorizing and submitting adjustments to tenant accounts, rent changes, retroactive billings, authorizes refunds, maintenance charges and late fees, repayment agreements and schedules
Performs duties involving occupancy and rent collections including the annual recertification process, continuing eligibility for compliance, reviewing rent collection reports, addressing delinquent accounts, and reviewing income verifications and reports
Monitors ongoing maintenance performance utilizing a work order system
Monitor ongoing vacancies and unit turnarounds
Responsible for the efficient operation and maintenance of buildings, grounds, and units
Responsible for planning and overseeing all inspections of properties within assigned AMP including Housing and Urban Development’s (HUD) Real Estate Assessment Center, contracted, investigative, annual recertification, and quarterly housekeeping inspections
Supervisory responsibilities, if applicable:
Participate in the interviewing and selection process of personnel as needed
Reviews and approves time and leave reports for assigned staff
Conducts periodic staff meetings
Makes recommendations of pay, status, and classification for subordinate staff
Responsible for disciplinary process including verbal, counseling, and written actions
Facilitate the participation of staff to develop, implement, and continuously improve service delivery to ensure attainment of the core strategies and mission of the agency
Coach and support staff in the development and implementation of work plans and/or initiatives working cooperatively and interdependently with others and all departments
Conducts performance plans and evaluations
Work environment:
Ability to work indoors and outdoors on a consistent basis
Assist with emergency measures as needed in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit
Ability to read and interpret a variety of manuals and documents
Physical demands:
Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated
Ability to walk long distances multiple times a week
Travel required:
Must poses a valid driver’s license
Travel required (within EBR Parish to residential communities)
Additional duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Required education and experience:
A minimum of two years Property Management experience
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Must successfully complete required certification training within one year of the date of hire or at the first available offering

Preferred education and experience:
Tax-credit experience and strong operations background
Knowledge of state and federal regulations

About EBRPHA

Real Estate · 51-200 employees · headquartered in Baton Rouge, Louisiana