Commercial Lines Account Manager

About this role

Overview:
We are seeking a motivated and detail-oriented Commercial Lines Account Manager to join our independent insurance agency in Birmingham. This role is ideal for someone with a service-oriented mindset and a passion for providing excellent customer support. You will work closely with our team, managing a book of accounts while ensuring client needs are met with integrity and professionalism.

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Key Responsibilities:

• Manage a portfolio of commercial accounts, maintaining strong relationships with clients and carriers.
• Issue certificates and obtain quotes from insurance carriers.
• Articulate rate increases and policy changes to clients with clarity and professionalism.
• Understand and navigate complex coverage options, providing thorough and detailed explanations to clients.
• Efficiently handle multiple accounts.
• Engage in effective communication over the phone and through written correspondence.
• Collaborate with team members, including working closely with your Producer, to deliver exceptional service.
• Provide insights into clients’ business needs as related to their insurance, and foster relationships.

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Qualifications:

• College degree preferred, but not required.
• Previous experience in insurance, particularly as a personal or commercial lines account manager, is a significant plus.
• A strong capacity to learn technical knowledge related to insurance policies and coverages.
• Service-oriented attitude with a retail agency mindset.
• Ability to manage time effectively while maintaining attention to detail.
• Excellent communication skills, both verbal and written.

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Personal Attributes:

• Dependable and responsible, with a strong work ethic.
• Excellent people skills and can maintain positive client relationships.
• Able to handle complex situations with grace and thoroughness.
• Exhibit strong time management and multitasking skills
• Demonstrate humility and integrity in all interactions, consistently doing the right thing.

Why Jo...